Terms of Service

Last Updated: March 2026

Please read these Terms of Service ("Terms") carefully before using the Lynoia AI-powered call handling service.

1. Acceptance of Terms

By accessing or using Lynoia's services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

2. Description of Service

Lynoia provides AI-powered voice agents that handle incoming and outgoing phone calls for businesses. Our service includes call answering, appointment scheduling, lead qualification, and related features.

3. Account Registration

To use our services, you must:

Provide accurate and complete information
Maintain the security of your account credentials
Promptly notify us of any unauthorized access
Be at least 18 years of age

4. Payment and Billing

All fees are charged in advance on a monthly basis
Overage charges apply for usage exceeding your plan limits
No refunds for partial months
Cancellation requires 30-day notice

5. Setup Recovery Fee

In the event of early cancellation within the first 90 days of service, a Setup Recovery Fee applies to recover initial configuration and training costs. The fee is based on your selected plan:

Pilot Plan: $297 Setup Recovery Fee
Growth Plan: $397 Setup Recovery Fee
Scale Plan: $497 Setup Recovery Fee
Enterprise Plan: $497 Setup Recovery Fee

This fee will be disclosed during onboarding and charged upon early cancellation within the first 90 days. After 90 days of active service, no Setup Recovery Fee applies.

6. Call Recording and Data Usage

By using our service, you acknowledge and agree that:

Calls may be recorded for quality assurance and AI training purposes
Call transcripts may be used to improve our AI models
You are responsible for complying with all applicable call recording laws in your jurisdiction
You will inform callers that calls may be recorded as required by law

7. Acceptable Use

You agree not to use the service for:

Illegal activities or fraud
Harassment or abuse
Unauthorized telemarketing or spam
Activities that violate applicable laws and regulations

8. Intellectual Property

All content, software, technology, and materials provided by Lynoia remain the exclusive property of Lynoia. You receive a limited, non-transferable license to use our services during your active subscription. Any custom training data, scripts, or business logic you provide remains your property. AI models trained on your data are used solely to provide services to you and are not shared with other customers.

Lynoia retains ownership of all system configurations, scripts, workflows, and AI training developed for your account. You retain full ownership of your business data, customer information, and proprietary business logic. Upon termination of service, you may request export of your business data within 30 days of cancellation. After this period, data will be securely deleted per our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Lynoia shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunities
Service interruptions due to factors beyond our reasonable control
Accuracy of AI-generated responses (though we strive for excellence)
Any damages arising from your failure to comply with applicable laws
Unauthorized access to your account due to your failure to maintain security

Our total liability shall not exceed the total amount you paid to Lynoia in the 3 months preceding the event giving rise to liability.

10. No Legal or Medical Advice

Lynoia does not provide legal, medical, or professional advice. Our AI agents handle calls based on your provided scripts and information. You are responsible for ensuring all content complies with applicable regulations.

11. Termination

We may terminate or suspend your account immediately for violations of these Terms. You may cancel your subscription with 30 days notice. Upon termination, your data will be handled according to our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the service. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware.

14. Contact Information

For questions about these Terms, please contact us at:

Email: [email protected]

Address: Lynoia, Serving Phoenix, Dallas-Fort Worth, and Tampa

Disclaimer: Lynoia provides AI-powered call handling services. We are not a law firm and do not provide legal advice. HIPAA-ready configurations are available but require proper implementation and business associate agreements for compliance. Results may vary based on call volume, industry, and implementation quality. Call recordings are used for quality assurance and AI training purposes. You are responsible for complying with all applicable call recording disclosure laws in your jurisdiction.